Privacy Policy

Who this covers

This policy applies to the TransMerry mobile app on Apple App Store and Google Play. It covers creative tools, templates, creation history, profile features, credit balance, optional one-time credit packs bought in the app, and in-app feedback.

Using TransMerry means you understand these practices. Extra notices shown when a feature requests information also apply to that feature.

Information we may handle

• Visual inputs: still images you choose, import, or capture, plus prompts, styles, templates, and settings needed to create the look you request.
• Profile details: account identifier, display name, profile image, sign-in state, and preferences when you use an account.
• Credits and activity: credit balance, usage, creation history, and records needed to confirm delivery of a paid item.
• Device and reliability signals: device model, operating system, app version, language, approximate network region, performance events, and error diagnostics.
• Messages you send: text, contact details, and attachments included with support or feedback.

Device access

TransMerry asks for device access only when a feature needs it. Photo-library access lets you pick an image or save a finished look. Camera access lets you capture an image when that option is available.

You can refuse or withdraw a permission in system settings. The related feature may stop working; other parts of the app can still be available.

Why we use information

• Complete your creative request, keep results you save, and show your history.
• Maintain account access, preferences, credits, and delivery of paid items.
• Respond to feedback, investigate faults, improve stability, and keep the app secure.
• Detect misuse, enforce applicable rules, protect users, and respond to binding legal requirements.
• Understand broad product performance with information that is aggregated or otherwise not reasonably linked to an individual where practical.

Where local law requires a specific basis, TransMerry relies on the step needed to fulfill your request, your permission, our legitimate need to operate and secure the service, or a legal obligation, as appropriate.

Photos that include faces

A photo you select may include a face. When a chosen look needs facial structure, TransMerry may analyze visual points and characteristics solely to place or render that look and produce the result you asked for.

• This analysis is not used to verify identity, unlock an account, or build an advertising profile.
• TransMerry does not build a face-recognition directory from submitted photos.
• Submitted photos and generated results are not offered for sale.

Submit a photo only when you have the right and permission to use it.

Storage, control, and retention

TransMerry itself processes and stores personal data on infrastructure under our direct operational control. Access is limited by role and need.

We keep information only while it supports a purpose in this policy, keeps an account or requested history available, resolves a dispute, protects the service, or meets a record-keeping duty. When it is no longer needed, it is deleted or altered so it can no longer reasonably identify you.

Removing an item in the app or asking us to close an account starts the applicable deletion process. Limited residual copies may remain briefly in protected recovery records before being overwritten on our normal schedule, unless longer retention is legally required.

Storefront records and required disclosures

Apple App Store or Google Play may retain purchase, payment, download, update, and delivery records under the storefront’s own rules. Those records are separate from TransMerry’s own processing described above. TransMerry does not receive your complete payment-card details from the storefront.

We may disclose limited information when compelled by a valid legal process, to address fraud or a serious security incident, or to protect the safety and lawful rights of TransMerry, our users, or another person. We review such demands and limit disclosure to what is reasonably necessary.

Your choices and rights

Depending on where you live, you may ask to access, correct, receive, delete, restrict, or object to certain uses of personal data. You may also withdraw a permission where processing depends on your permission. Some rights have legal exceptions.

Send a request from the email address connected with your account, if applicable, and describe what you need. We may ask for information needed to verify that the request belongs to you. TransMerry will not treat you unfairly for making a valid privacy request.

You can also manage device permissions in system settings, remove creations through available controls, or stop using the app.

How we protect information

We use administrative, technical, and physical safeguards suited to the nature of the information we handle. These include access controls, protected transmission where appropriate, operational monitoring, and recovery procedures.

No method of storage or transmission is completely secure. If an incident creates a legally recognized risk to you, we will investigate and provide notice when the law requires it.

Children

TransMerry is not designed for children under 13. If the law where a user lives sets a higher minimum age for independent consent, that higher age applies. We do not knowingly collect personal data from a child below the applicable age without valid authorization.

If you believe a child has provided personal data contrary to this section, contact us so we can review and remove it where required.

Policy updates

We may revise this policy as TransMerry, our safeguards, or legal requirements change. An updated version replaces the earlier version when published. If a change materially affects your choices, we will provide a more prominent notice in the app or through another suitable channel when required.